Situational crisis communication theory thesis

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From the Thesis Abstract: "Law enforcement has begun to embrace social media as a communication tool; but, in most cases, agencies have not created strategies around using social media for crisis communication. This thesis focused on identifying smart practices in crisis communication to determine what a social media crisis communication strategy for law enforcement should look like. The use of force by law enforcement often results in a negative community reaction; this research focused on communication on social media after use of force incidents.

More research into the use of SCCT is recommended. Size: Format: RTF file.

SOCIAL MEDIA AND CRISIS MANAGEMENT - Timothy Coombs

Related items Showing items related by title, author, creator and subject. Lund, Bruce L. Middle Tennessee State University , Executives throughout corporate America have been critical of higher education due to a lack in leadership readiness of recent college graduates.


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The leadership epidemic of young professionals is being described as the The main objective of this study is to determine the mediating effect of charismatic leadership communication and organizational credibility in the relationship between crisis responsibility and perceived organizational reputation.

Based on the mediation model, nine hypotheses are tested using Structural Equation Modeling SEM with the data obtained from a sample of employees of two selected public organizations in Malaysia. Research findings confirm positive and significant relationships between all constructs in this study.

The tested mediation model also indicates that the dynamic mechanisms of charismatic leadership communication and organizational credibility partially mediated the relationship between crisis responsibility and perceived organizational reputation during a crisis. These findings validate the proposed model in this study.


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Empirically, the mediated model established can serve as an instructive guide for both public organizations and corporate leaders in managing crises and reputations.